Sia Partners examined 135 banks from 17 different countries around the world, mostly in Western Europe, the USA, Canada, the Middle East, and East Asia.
The two best banking apps were both from Belgian banks, KBC and Belfius. KBC's app has a digital assistant in the line of Apple's Siri or Microsoft's Cortana. It lets you ask questions and requests operations in English, Dutch or French. Its capabilities are not limited to managing banking operations. Customers can book train tickets, monitor if the parking meter payment is close to run out, get recommendations on cheaper utility prices in one's neighbourhood, get offers on credits or insurance and immediate assistance in case of accident or damage if already insured.
Here is the full report (PDF): Sia Partners - Mobile Banking Benchmark
The 2021 mobile baking apps top 50 ranking is as follows. Those in bold are neo online banks available in many countries.
The first US bank is Citibank is 68th position. The reports says that Open & Beyond banking is almost non existent in North America.
The two best banking apps were both from Belgian banks, KBC and Belfius. KBC's app has a digital assistant in the line of Apple's Siri or Microsoft's Cortana. It lets you ask questions and requests operations in English, Dutch or French. Its capabilities are not limited to managing banking operations. Customers can book train tickets, monitor if the parking meter payment is close to run out, get recommendations on cheaper utility prices in one's neighbourhood, get offers on credits or insurance and immediate assistance in case of accident or damage if already insured.
Here is the full report (PDF): Sia Partners - Mobile Banking Benchmark
The 2021 mobile baking apps top 50 ranking is as follows. Those in bold are neo online banks available in many countries.
- KBC (Belgium)
- Belfius (Belgium)
- Revolut Premium (UK)
- Barclays Bank (UK)
- N26 (Germany)
- Intesa San Paolo (Italy)
- Rabobank (Netherlands)
- Monzo (UK)
- Starling (UK)
- Boursorama (France)
- illimity (Italy)
- Hello bank! (France)
- Bunq (Netherlands)
- Banque Populaire (France)
- RBS (UK)
- Aion (Belgium)
- Santander (Spain)
- Mox Bank (Hong Kong)
- ING (Netherlands)
- Fineco (Italy)
- Al Rajhi Bank (Saudi Arabia)
- DBS Bank (Singapore)
- Fortuneo (France)
- TD (Canada/USA)
- Livi Bank (Hong Kong)
- Orange Bank (France)
- Unicredit (Italy)
- Société Générale (France)
- Caixabank (Spain)
- Attijariwafa Bank (Morocco)
- Argenta (Belgium)
- Hang Seng Bank (Hong Kong)
- Natwest (UK)
- Emirates NBD (UAE)
- HSBC (Hong Kong)
- Bred (France)
- Maybank (Malaysia)
- First Abu Dhabi Bank (UAE)
- Commercial Bank of Dubai (UAE)
- Caisse d'Epargne (France)
- WeLab Bank (Hong Kong)
- Bank of China (China)
- CFG Bank (Morocco)
- CIC (France)
- Saudi British Bank (Saudi Arabia)
- BNP Paribas Fortis (France/Belgium)
- HSBC UK (UK)
- Banque Internationale à Luxembourg (Luxembourg)
- National Commercial Bank (Saudi Arabia)
- Mashreq Bank (UAE)
The first US bank is Citibank is 68th position. The reports says that Open & Beyond banking is almost non existent in North America.
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